The courier's invoice is a claim, not a receipt
Most stores pay the courier bill because checking it by hand is impossible. Every line has to be matched to a parcel, and the parcels that should be on it but are not are invisible by definition.
Four ways money goes missing, each detected
Each is found by comparing what the courier reported against what actually happened to the parcel and the money. The second one is only possible because returns are scanned in at the warehouse — without an arrival record, a return that never came back is indistinguishable from one that did.
Timing is the whole game
A courier will only look at a claim for a limited period after the event. Miss the window and a real loss becomes a write-off, silently. So the detectors are built around deadlines rather than around history:
- Silence is not loss. A parcel is not called lost the moment it stops updating — Pakistani deliveries go quiet over Eid and holidays routinely. It has to have been silent long enough that the ordinary explanations are gone.
- Rounding is not a shortfall. Remittances round to the rupee, and across thousands of parcels that produces a permanent drizzle of one- and two-rupee "shortfalls". Below a sensible tolerance, a short payment is not raised.
- Recently expired claims stay visible, struck through. You should see what you just missed. Older ones drop off entirely, because a list of losses nobody can act on is an archive, not a to-do list — and it crowds out the parcels you can still claim for.
Claims tracked to settlement
A raised claim moves through filed, approved or rejected, and paid or written off. Until it reaches one of the last two it stays on the books — because an unpaid claim quietly becoming a write-off is exactly the failure this module exists to stop.
COD ageing sits alongside it
Delivered-but-unsettled money is a receivable with an age. Bucketed by how long it has been outstanding, a parcel delivered forty days ago and still unpaid is an exception you can see rather than a rounding error inside a total. See COD reconciliation.
Audit your last courier invoice — install freeQuestions merchants actually ask
- Does Kaarobar file the claim with the courier for me?
- No. It finds the claimable parcels, gives you the shipment IDs and amounts, and tracks each claim through to settlement. Filing goes through the courier's own process, which is also where a dispute has to be argued.
- How far back can it look?
- As far as the claim is still worth raising, plus a grace period so you can see what recently expired. It deliberately does not surface losses from years ago — nothing can be done about those, and they bury the ones you can still act on.
- What if the courier's invoice is right?
- Then you find that out in minutes instead of assuming it. Most of the value is the months where nothing is wrong and you stop wondering.