Get in touch
Kaarobar is a small team in Lahore. Messages are read by people who work on the product, not by a queue.
Support
Already installed? The support page inside the app has the contact details for your account and knows which store you are writing about.
Through the App Store
Not installed yet, or would rather go through Shopify? Use the support contact on the App Store listing and include your store domain.
Three things worth writing about
A courier we do not list yet
Tell us which one. If a courier is not already supported, we can add it for you within 24 working hours.
A number that looks wrong
Send the order or shipment ID. Because every figure is computed line by line, a specific order is usually enough to say precisely which input produced the result — and if it is our bug, that is how it gets found.
Something on this site that is out of date
Particularly the comparison pages. They are written to be accurate if a competitor reads them, and that only holds if they are corrected when the facts change.
Billing questions. Subscriptions run through Shopify and appear on your Shopify invoice, so cancellations and refunds involve your Shopify account. Start from inside the app — the plan screen handles the change directly.