KaarobarIntegrationsWhatsApp
Integration · Beta
Confirm the order before you pay to ship it
The cheapest returned parcel is the one that never leaves the warehouse. A confirmation message costs a fraction of a rupee; a refused delivery costs freight in both directions plus packaging.
How confirmation works
Order placedNot yet booked, no freight spent→
Confirmation asked on WhatsAppThe channel Pakistani customers actually answer→
YesOrder tagged and ready to book✓
NoCancelled before dispatch. Cost of the refusal: nothing.✗
Shared inbox
Replies do not all fit a yes or a no. The shared inbox puts customer conversations in one place your team can work, attached to the order they are about, rather than on one person's phone.
This module is in beta, and the homepage says so too. WhatsApp Business messaging requires approval from Meta and a connected number, which is a real setup step rather than a switch. Confirmation flows change order state — a cancellation restocks and cancels in Shopify — so it is deliberately opt-in and off by default.
Questions merchants actually ask
- Do I need my own WhatsApp Business number?
- Yes. Kaarobar connects to your number through the WhatsApp Business Platform; the relationship with Meta and the number stay yours.
- What happens if the customer never replies?
- Nothing automatic. An unanswered confirmation leaves the order where it was, for you to decide on — a silence is not a refusal, and treating it as one would cancel real orders.