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How cash on delivery actually works

Reference explanations, written for people running a Pakistani online store rather than for search engines. Each one is meant to be the last page you need on its subject.

Cash on delivery in Pakistan: the complete guide

What COD is, who holds your money and for how long, what the courier deducts before you see it, and why it changes what an "order" means in your accounts.

Pillar guide · the money flow end to end

RTO: what a returned parcel really costs, and how to reduce it

Return to origin is the largest uncounted cost in Pakistani e-commerce. What it actually costs per parcel, why it happens, and the five levers that move it.

Pillar guide · the biggest cost nobody budgets

How to calculate true net profit on a COD order

The full arithmetic, in order, with every deduction named — including the two withholdings most sellers never see because the courier takes them first.

Pillar guide · the formula, shown

The PostEx merchant portal, explained for Shopify sellers

Booking, labels, tracking and payments — how the upfront advance and the reserve actually settle, and the reconciliation work the portal leaves to you.

Guide · for PostEx merchants

Courier companies in Pakistan: choosing one for a COD store

Who the options are, and the four numbers — delivery rate by city, days to settle, return charges, freight — that decide which is best for you.

Guide · choosing a courier

Shopify in Pakistan: what to set up, and what to watch

PKR, payment gateways, switching on cash on delivery, connecting a courier, and the dashboard number that misleads Pakistani stores.

Guide · setting up

Profit margin formula, worked through for a COD store

Gross and net margin in rupees, margin versus markup, and the three reasons the formula overstates a COD store's real margin.

Guide · the arithmetic